Frequently Asked Questions

1, Contact: 
if we have not answered your question here, just give us a call 0574-87434681 or email us: 
zstardisplay@gmail.com   /  Alternate mailbox: gaozhenpeng666@hotmail.com
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2, Template:
Please send mail to us then we will send you the proper template for flying banners, Pop out banner, banner wall, and pop up tents and so on.
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3, Artwork sending:
Please send your artwork by Wetransfer. 
Please open the www.wetransfer.com and upload your artwork then send it through mail: zstardisplay@gmail.com
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4, Transportation: 
We have low price carrier agent so we can choose proper shipping way or any way you accept.
The express companies includes: FEDEX, DHL, UPS, TNT, EMS or other direct express lines or Air line.
Ship transport: if bulk goods, we can choose transportation by ship.
Air transport: No problem.
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5, Payments:
1, T/T, PayPal, Western Union, Cash account
You can selet one of the payment method.
Please send mail to make sure the final payment term: Cash, FOB, CIF.
May I pay with a personal check?
Yes, we do accept personal checks. When placing your order online please select payment type as personal check.  We must receive the check first before starting work on the order.
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6, Artwork specs for printed banner 
Artwork should be 100 dpi to full scale. Please review the product specs for graphic sizing. We accept jpg, pdf, eps, ai, and tif files. 
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7, printing :
1, digital printing 2, dye sublimation 3, silk screen
What is the quality of your print like?
As a professional manufacturer, all of our products are checked carefully before they are dispatched. 
Before orders, we can make sure the printing way with you or give you some advice to you according requirements and products.
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8, Quotes:
What is your price promise?
We try our best to keep our prices low at all times, however if you see a better price for the same product elsewhere, just contact us and we will do our best to offer you a lower cost.
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9, do you offer discounts for trade?
We will be delighted in setting up a trade account for you. We can also supply high volumes to the printing/trade industry and can deliver direct to you or under plain wrap to your clients.
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10, do you offer discounts for quantity?
Of course, we offer very competitive rates if you order in bulk.
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11, How about the MOQ?
No MOQ! Order start at 1 PC.
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12, How about the delivery time ?
Very fast ! We can arrange order at once after your payment.
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13, If supply sample ?
Yes, the sample can be done.
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14, where is the near Port of your company for exported ?
NINGBO port, Shanghai port. We located in Ningbo City and near Ningbo Port.
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15, what is the price term ?
FOB, CIF and EXW.

More questions, please send mail to us or call us!